Now it's Vodafone's turn...

My complaint about the Vodafone caller tunes app: 

Why is the Android app region locked? I am unable to install it while roaming internationally.

Their response: 

Thank you for reaching us at Vodafone Callertunes App support!!
We would like to inform you that our Vodafone Callertunes app download is restricted to the countries other than India. We understand your concern and sorry for the inconvenience.
Hope you will understand.

No, I don't understand! Why region-lock an app? Is it because people from other countries download the app and then complain that it doesn't work to set their caller tunes? The app surely needs your phone number, so it can always throw up a reasonable error message if a wrong consumer tries to use it.

Jio is seriously bad at customer care

On 12/7/16 I got a notification from "Jio Notifications" saying "You Jio number 82xxxxxx02 is now ready for tele-verification". I replied to that email mentioning that I had not applied for a Jio connection; but that email bounced because (obviously) such notification mailboxes are "not monitored". The original email said nothing about this and neither did it give any alternative email to contact.

Then I started getting plan activation notifications, recharge notifications, data quota exhausted notifications, recharge successful notifications. I was a bit hopeful that the person who owns that number (which was not masked in any email, BTW) would figure out that they had given the wrong id but that never happened.

Finally, I thought I'd drop an email to "Jio Care" and ask them to remove my email.

September 5:
I do not have a Jio acccount/number. Probably someone has given my email id by mistake. Kindly remove this email from your records.

September 5:

Dear Customer,

I am sorry for the inconvenience caused to you with regards to wrong notification sent on your email address.
Please ignore the notification received with regards to Jio number 82xxxxxx02.
I have escalated the issue to the relevant team, I ensure that you will not receive the notification in future and correct email id is updated.

September 11:
I'm still getting these emails. For example, I got one a few hours ago with the subject "50% of Daily Data quota exhausted for Jio Number 82xxxxxx02". It shouldn't be so difficult to remove my email id from this number's account?

September 12:
Dear Mr. Naik,
Thank you for bringing this issue to our notice.
I have checked and confirm that the Jio SIM is not registered with your name.
It seems that your email id has been updated in our system in error by our customer.
I request you to ignore the future emails and we will make the necessary changes at the earliest.
I appreciate your time and patience.

I am still getting the notifications and I have just two simple questions to Jio:
1. How difficult is it to actually verify the email ID that has been given by a customer?
2. How difficult is it to remove a wrong email ID from a customer account when it is pointed out to you?

And one simple question to the customer:
1. How can you possibly think my email belongs to you?

Bad experience with Amazon Now

We have been using BigBasket and occasionally ZopNow, and then V switched over to using the local vendors for veggies and the bigger supermarkets for groceries. With the current cash crunch, we decided to try out Amazon Now for a few things that were needed urgently.

Now this is not the first time I've used Amazon Now, it's actually the second... The first time they delayed the delivery and then cancelled it without providing a reason. This time they did send out the order but most of it were different items than ordered! I'm OK with differing weights of fruits and veggies and BigBasket, for example, sends out another email with the changes and updated prices before delivery. Amazon (Hypercity actually) made a delivery with several packed pulses of different weights and also different brands. They also delivered a pack we hadn't even ordered. The total amount was way off from what I had pre-paid, and the delivery person and his manager were clueless when we asked him to take the wrong items back.

As of now, the Amazon site shows this order as not having been delivered. The delivery guy has taken the receipt back with him for reconciliation.

And we are back on the BigBasket app ordering the items we wanted yesterday...